Buy safe on MercariAt Mercari, your safety and security are our top priorities. We uphold these principles through fraud prevention, customer support, and refund support.
Fraud preventionWe employ comprehensive measures to prevent fraud, creating a secure marketplace for our customers.- Expand identity verification for sellers
- Strengthen cooperation with relevant authorities and police in Japan
- Monitor transactions suspected of fraudulent activities
Customer supportOur customer support team responds to inquiries and assists in resolving issues in collaboration with official proxy services.- Deliver customer support in multiple languages
- Gather feedback to continuously improve our services
Refund supportIf a problem arises with a transaction, we will carefully assess the situation and support refunds through official proxy services following Mercari's standards.- Address issues such as the item not arriving, being damaged, or different from its description.
- Support refunds for customers using our services correctly.
- Streamline the process to achieve quick refunds.